Support
PREMIER Biosoft International offers support via email,
live chat, phone and Skype.
Email: support@premierbiosoft.com
Extended Hours: Call us (650-856-2703)
/ Skype us (SupportPBI)
/
Here is what our customers say about us:
"Thank you for your help. You are the best and the fastest Support Team I have ever known." - Dr. Bariza Blanquier, INSERM, France. |
| So if you do not hear from us, it is probably because your email did not reach us. Could you please try reaching us using alternate methods? We also offer support by chatting live, skype and by phone. |
Contact
Us:
We are headquartered in the heart of Silicon Valley-
PREMIER Biosoft International,
3786 Corina Way,
Palo Alto, CA 94303-4504,
USA.
Ph: 650-856-2703
Fax: 650-618-1773
Email: support@premierbiosoft.com
Skype:
SupportPBI
Please look at answers to some of the frequently
asked questions.
Frequently
Asked Questions
General
Question
1: What is the procedure for ordering product?
Question
2: Where do you find the card code?
Question
3: Do you provide network licenses?
Question
4: How do you install a program?
Question
5: Can I transfer the activation from one machine
to another?
Question
6: I use Windows and Mac. Do I need to buy license
for each OS?
Question
7: I am trying to install the program demo on
Mac OS 10.4, It gives a stuffit error, how do
I install the program?
Question 8: I enter my registration number and email address to activate your software. When I click next, the program gives me an error, stating "Connection with the Premier Biosoft Server could not be established". Why?
Question 9: How do I install the product on Vista?
AlleleID
Question
1: How can I activate AlleleID?
Array
Designer
Question
1: How can I activate Array Designer?
Question
2: It takes hours for me to BLAST a few sequences.
What should I do?
Question
3: Can I design long probes with Array Designer?
Beacon
Designer
Question
1: How can I activate Beacon Designer?
Question 2: It takes hours for me to BLAST a few sequences.
What should I do?
Question
3: How does Beacon Designer access sequences from
the Internet without using a browser? Does it need
a browser?
Question
4: Why does the program give a poor rating to a primer/probe
set when I am evaluating it, even if the dG values
for hairpins, dimers etc. are OK. This is true even
when I enter a primer/probe set that the program found
and rated well previously?
Question
5: Can Beacon Designer design primers on exon?
Question
6: How do I know, on what parameters the program failed
to search suitable pair of primers and probe? How
do I find out which parameter to change?
NetPrimer
Question:
I am not able to download NetPrimer applet these days.
Why?
Primer
Premier
Question
1: How can I activate Primer Premier?
Question
2: Why does the program crash when I try to load an
alignment processed by ClustalW on the web as a .aln
file?
SimVector
Question
1: How can I activate SimVector?
Question 2: SimVector is not able to find EcoRI
restriction sites in genomic sequences of S. pombe?
Question
3: I digested my sequence with 100 enzymes. The enzymes
should be then categorized as either cutters or non-cutters,
but I could find many of them in either cutters or non-cutters.
Where have they gone?
Question
4: When I export plasmid maps from SimVector, the quality
is very poor?
Question
5: I don’t seem to be able to export this vector
into PowerPoint 2002. The eps file opens up as a string
of letters and numbers in powerPoint?
Question
6: When I launch SimVector 3.0, I get an error message
from ‘nVidia OpenGL Driver’
that says “Driver Components Mismatch".
I cannot do anything but Exit. What should I do?
Annual
Maintenance Policy
Question
1: What is your upgrade policy?
Question
2: What are the annual maintenance charges?
Question
3: What are upgrades?
Question
4: Are upgrades free?
Question
5: What if an upgrade is announced after I place an
order?
Question
6: When are upgrades released?
Question
7: What if I don't upgrade in the second year but
decide to in the third year?
Question
8: How can I order Annual Maintenance?
Question
9: I paid annual maintenance today. I receive an email
that shows the annual maintenance validity of after
6 months.Why? |
