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Annual Maintenance Policy
To continue supporting the latest developments in assays
and algorithms, we have found it necessary to institute an
Annual Maintenance Policy. We have a team of five software
engineers and one biologist for each product working full
time, dedicated to continuous improvement. For the first year
from the date of purchase, we will provide all available upgrades
free of charge. After that, you will be asked to pay a small
Annual Maintenance Fee, which will cover all upgrades for
the following year. Of course, you are in no way obligated
to upgrade. You may continue using the version you have, as
long as you wish.
We have a team of eight dedicated expert professional ready
to help with any questions, investigate any unmet research
needs and address user interface issues. As always, we are
eager to listen to your suggestions. The support team is available
by phone [888-847-7494(Toll Free)/ 650-856-2703] and e-mail [support@premierbiosoft.com]
Monday through Friday for the extended
hours mentioned on our web site. We hope you will be satisfied
with the value that the Annual Maintenance Policy will bring
you.
| Xpression
Primer |
| No annual subscription is required. |
| |
| AlleleID®, Array Designer,
Beacon Designer™, PrimerPlex, Primer Premier, SimVector, TMA Foresight |
| 1. |
For the first year after purchase, all
upgrades, related support services and access to the database
are free. |
| 2. |
The annual upgrade maintenance period begins twelve
months after the date of purchase and lasts a year. The
date of purchase is the date on which a customer activates
the program for the first time. |
| 3. |
After the first year of purchase, paying the small
upgrade maintenance fee will entitle you to receive all
upgrades and access to the database for an additional
year. As long as you are current on this fee, you will
get all the latest versions of the product and will never
have to buy a new version. |
| 4. |
If you decide not to pay the annual upgrade maintenance
fee, that's fine. You don't have to. You may continue
using the version you have. To resume maintenance, you
must pay the cumulative unpaid charges for the previous
year(s). The fees will be calculated at the prevailing
rates on the day the maintenance order is placed. |
| 5. |
If you haven't renewed your maintenance for five consecutive
years, you will not be eligible for the upgrade pricing
and will have to purchase the full current version at
the prevailing price. |
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| SimGlycan® |
| 1. |
The purchase of SimGlycan® product grants the registered owner (the Licensee), who will be registered the right to use the SimGlycan® computer program and data files (hereafter, “the Product”) for the period of one year. In addition, access to related technical support services and the Product upgrades released during this period are made available. |
| 2. |
The one year period begins on the date the Product is first activated and ends twelve months later. |
| 3. |
For each following year, for the continued use of the Product, technical support services and the Product upgrades released during the period, the Licensee is required to pay the prevailing annual maintenance fee. |
| 4. |
If the maintenance fee is not paid when due, the right to use the Product will cease. To resume it, cumulative unpaid charges for the previous year(s) must be paid. The fees will be calculated at the prevailing rates from the day the maintenance period expired, to the date of desired resumption. |
Frequently Asked Questions
What are the annual maintenance charges?
Currently, no annual subscription is required for Primer Premier
and Xpression Primer. The charges for other products are as
follows:
CatNo. |
Product
Name |
Annual
Maintenance Fee (USD) |
AL2-AM |
AlleleID® Annual Maintenance |
$1000 |
|
AD4-AM |
Array Designer Annual Maintenance |
$300 |
|
BD3-AM |
Beacon Designer™ Annual Maintenance |
$385 |
|
P21-AM |
PrimerPlex Annual Maintenance |
$350 |
|
PR1-AM |
Primer Premier Annual Maintenance |
$285 |
|
SG1-AM |
SimGlycan® Annual Maintenance |
$1200 |
|
SV1-AM |
SimVector Annual Maintenance |
$75 |
|
TF1-AM |
TMA Foresight Annual Maintenance |
$300 |
|
Handling charge of $15 for US customers and $25 for international customers will be added to the order.
What are upgrades?
Upgrades are the newer versions of our products with enhanced
functionality. We release them frequently, generally about
one per quarter.
Are upgrades free?
Yes, for the first year. They are then free as long as the
maintenance is current. You may download upgrades from our
web site or upgrade using the Smart Updater built into the
program.
What if an upgrade is announced after I place
an order?
The software maintenance for the first year is included in
the purchase price. If a product upgrade is released within
one year from your purchase date, you may download the upgrades
free of charge.
When are upgrades released?
We release product upgrades when:
- New features or functions to support the latest developments
in assays and algorithms have been added.
- Reported problems have been corrected.
- Support for newly released operating systems have been
added.
- Changes to the key web resources used by the program
have been accommodated.
What if I don't upgrade in the second year but
decide to in the third year?
You will be charged an annual maintenance fee for two years.
I began ordering annual maintenance
today and to my surprise, the maintenance status shows that
it is valid for just a couple of months, not a year as I thought
it would. What should I do?
The maintenance contract is renewed not from today but from
the day it last expired. This may leave you with only a couple
of months of maintenance after you renew your contract. You
can extend the maintenance validity period by ordering Prorated
maintenance. For more information, click
here.
How to get in touch with us . . .
E-mail: support@premierbiosoft.com
Tel: 888-847-7494(Toll Free)/ 650-856-2703
Fax: 650-618-1773
Live Chat:
with our support executives
Telephone Support Hours:
We are pleased to announce our extended Phone
Service Hours.
Mail:
We are headquartered in the heart of Silicon Valley:
PREMIER Biosoft International
3786 Corina Way
Palo Alto, CA 94303-4504
USA
Fax: 650-618-1773
Please look at the answers to some of frequently
asked questions.
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